Refund policy

Lywyn Return & Replacement Policy

At Lywyn, each piece is individually inspected for quality and authenticity before shipping. Due to the nature of fine jewelry and to protect the integrity and hygiene standard of our products, all sales are final.

We DO NOT offer refunds, returns, or exchanges for any reason other than proven manufacturing defect or incorrect item received. Items showing signs of wear, force, impact, alteration, or tampering are not eligible for return or refund. Lywyn reserves the right to deny any claim that does not meet our quality control standards.

Purchasing from Lywyn means you acknowledge and agree to this policy.

Final Sale Items

All jewelry items are considered FINAL SALE, including but not limited to:

Earrings
Necklaces
Bracelets
Chains
Rings
Pendants
Watches
Collectible pieces
Limited releases or numbered items
Laser-engraved or custom-engraved pieces
Any item or service listed on our website
Pre-order / made-to-order items
Sale or promotional items
Gift cards

For hygiene and authenticity protection, NO REFUNDS or exchanges are accepted under any circumstance.

Damaged or Incorrect Item Claim

If your item arrives damaged or you receive the incorrect product, you must report the issue within 24 hours of delivery by contacting support@lywyn.vip.

Claim Requirements

To initiate a claim, you must provide the following evidence:

Full name and order number
Clear photos of the item
Photo & video of the Lywyn engraving/identifier
Video clearly showing the issue or defect
Photos of packaging: interior and exterior
Photo of the shipping label and tracking barcode
Unboxing video if available (optional)

Claims submitted without complete evidence or after 24 hours of delivery will be automatically denied.

Two-Step Replacement Process

If your claim is approved:

Step 1 – Return Authorization

You will receive a prepaid return shipping label.

Returns sent without authorization will be refused.

Step 2 – Physical Inspection

Once received, the item will undergo a detailed inspection under magnification to verify:

Authenticity (engraving/identifier match)
Condition vs. submitted evidence
Packaging verification
Manufacturing validity

If approved, a replacement of the same item will be issued.

If the item fails inspection, appears worn, altered, swapped, or inconsistent with provided proof, the claim will be denied and the item will be returned to you.

WE DO NOT PROVIDE REFUNDS UNDER ANY CIRCUMSTANCE.

Lost, Stolen, or Damaged Shipments

All Lywyn shipments are insured. In the event of a lost or damaged package during transit, Lywyn will file an insurance claim with the carrier. Replacements will be issued once the claim is approved.

We do not offer refunds for lost, stolen, delayed, or damaged packages.